Refund Policy

If you subscribe to a new paid tier (Team, Pro, Scale) and email support@os1776.com within 14 days of your first successful charge, we will refund that first payment in full. This applies once per organization.

Ship or we don't bill. Seven days from signup you'll have a live campaign site and your first registered send. If we miss, your next month is on us.

Concretely: if you sign up for a paid tier and, following our published onboarding path (AI Coach interview → plan → site publish → first SMS send), your campaign has not shipped a functioning public site and sent at least one registered SMS within 7 calendar days, email us and we will credit your account for one additional month at no cost.

You may cancel any time. When you cancel, your account remains active through the end of the current billing period; we do not prorate mid-cycle refunds for month-to-month plans.

For annual plans canceled after day 14 but before the plan's midpoint, we refund the unused portion less a 10% administrative fee. After the midpoint, annual plans are non-refundable but you retain access through the end of the paid term.

Add-on services are non-refundable once work has begun:

• Message Test ($499): refunded in full if the test has not entered the send queue.
• Managed Calling Program ($5,000/week): refunded pro-rata by unused calling day.
• 10DLC white-glove ($499): non-refundable once TCR paperwork has been filed.
• Race Snapshots, Compliance audits, Retrospectives: refunded in full before work starts; not refundable after the deliverable is submitted.

• SMS overage charges (they map to real carrier costs we've already paid).
• Stripe / payment-processing fees passed through to us.
• Accounts terminated for violation of our Acceptable Use section in the Terms.
• Subscriptions renewed automatically after the initial 14-day window — remember to cancel before renewal.

Email support@os1776.com from the account owner's email address with your tenant slug and the reason for the request. We respond within 2 business days and process approved refunds through Stripe (funds typically arrive within 5-10 business days).

If we disagree, we'll say so plainly and refer to the specific section above. Consumer-protection remedies under your state or country's law are unaffected by this policy.